Your tools keep working meanwhile
A failed renewal does not end access by itself. The computer keeps its signed offline permission for up to 7 days from the last successful check, and file tools keep working during that time.
Check the connection
- Open nativeactions.com in a browser on the same computer. If it does not load, fix the internet connection first.
- On company or school networks, a firewall or proxy may block apps. Ask the administrator to allow https://www.nativeactions.com.
- Check that Windows shows the correct date, time and time zone (Settings → Time & language → Date & time → Set time automatically).
- Close and reopen NativeActions, then try again.
Messages you may see
“Check your internet connection and try again” and “Could not connect” mean the website could not be reached. “Too many attempts. Please wait a minute and try again” means several attempts were made in a short time; wait a minute before the next one.
You’re all set.Back to the help center