01

Why this happens

The app checks your license regularly while online. It shows this message when the server confirms that the computer no longer has access: it was removed in the dashboard or signed out, the license was refunded or revoked, or a shared license was taken back by its owner.

It also appears after more than 7 days without a successful connection, when the signed offline permission has run out.

02

Get back to work

  1. Connect to the internet and open NativeActions.
  2. Choose Sign in in browser and confirm the computer with the account that has an available license.
  3. If the app then says a license seat is needed, free a seat or add a license from your dashboard.
03

What happens to running work

A job that is running when access ends stops at its next safe point and reports that access has ended. Original files are never changed; partial results are not published as finished files.

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