Already refunded purchases
A purchase that has already been refunded has nothing left to withdraw from, so it is not offered on the withdrawal page and Billing does not show a withdrawal link for it. If you followed an older link, the page explains that no withdrawal is needed.
Other cases
- Disputed payments: if you disputed the charge with your bank, the card dispute decides any refund. Contact support@nativeactions.com if you need help with it.
- Gifted licenses: licenses you received as a gift are not a purchase you paid for, so they cannot be withdrawn from.
- Another account: sign in with the account that made the purchase. Its email address appears on the purchase confirmation.
- Already sent: one notice per purchase is enough. Submitting again shows the notice you already recorded, with its original time, and lets you download a copy.
You can always write to us
A specific form is never required. You can send your withdrawal notice by email to support@nativeactions.com with enough information to identify the purchase. Sending it before the deadline is sufficient.
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